i-Retain Intelligent Customer Retention

Configuration console module

Modules include the Database Manager, Interface Module, Security & Access Control, Data Import & Export, Audit Logs, Screen Designer and Call Logging.

Database manager

iRetain©'s Database Manager Modules allows administrators to define new fields, derived/calculated fields, field classes, and batch uploads to be used for front end display and validations.

Screen designer

This module allows for configuration of the front end presentation layer (Graphical User Interface) by creating new information panels and organising fields and text within the panels.

Organisations can define rich text prompts to allow for adjustable fonts, colours, sizes and pictures. The ability to configure colours, sizes and pictures, and insert logos, ensures that iRetain© is consistent with, and reinforces, existing corporate and product branding and visual identity.

Interface module

This highly configurable module can be used to seamlessly integrate iRetain© with your core systems. Comprehensive back end system activities are used to automatically execute actionable tasks from the call outcomes.

Security & access control

iRetain© utilises the security of the existing systems along with its own user access control system.

Data import & export capability

The Data Import utility uploads and validates files into iRetain©. This module facilitates the extraction of data from grids and tables where the data is displayed/available in tabular format. Data can be imported from a variety of formats including Excel, Access, XML and text.

This module enables the extraction of data from iRetain© to selected programs to enhance management and campaign reports.

Audit logs

Logs are kept for audit purposes which track system usage by users. This can be critical for organisations within highly regulated industries, and with the Do Not Call register.

Call logging

Calls are saved and tracked using a call-logging table. This data is used for detailed reporting and tracking performance against predetermined benchmarks.

For more information

Contact iRetain© today to discuss how your business can benefit from intelligent customer retention on email info@i-retain.com

Take our retention test

Take our short test to find out your current retention capability.

Understanding churn

Understanding how and why customer churn occurs is critical.

Contact iRetain

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